Discover our digital services

Remote Support

Real-time assistance, from a distance!

Be assured that we are with you every step of the way, remotely too.

We can provide real-time assistance for your Galdi filling machine thanks to our team of dedicated experts and a number of tried and tested digital services that we have been offering for years.


Always-connected support for maximum performance


With our remote technical support service, we analyze and diagnose any anomalies in real time, ensuring targeted interventions on both mechanical failures and software issues.

Through remote connection and continuous monitoring of operational data, our trained technicians can:

✔ Quickly identify the causes of any downtime
✔ Reduce downtime through timely solutions
✔ Prevent malfunctions with proactive actions

Remote technical support is the ideal choice for optimizing the uptime of your machines and ensuring production continuity.

MACHINE SYSTEM HEALTH

YOUR PRODUCTION DATA UNDER CONTROL, FROM A DISTANCE


Machine System Health (MaSH) is Galdi's advanced monitoring system to keep track of your filler's performance and alerts.

Thanks to our cloud platform, production managers can easily monitor production remotely, from their PC or mobile device.

MaSH provides a comprehensive overview of production data and plays a key role in anticipating problems, as it flags drops in performance and unexpected alerts.

LEARN MORE ABOUT MASH HERE

TELESERVICE

REAL-TIME MACHINE MONITORING


In case of malfunctions, with Teleservice we can connect remotely to your filler's PLC.

In real time, Galdi technicians check the alerts on your packaging machine to detect what may be causing the problem.

The know-how and experience of our technicians lead to faster troubleshooting, ensuring a quick resolution time.

The Teleservice service, together with the data analysis provided by MaSH, they are the most comprehensive real-time remote assistance solution, guaranteed!

ONLINE TRAINING

REMOTE TRAINING, JUST AS GOOD AS IN PERSON!


Training is paramount to improve troubleshooting and problem solving skills, but also to ensure that the machine maintains top performance levels at all times!

This is why we offer online training solutions for operators and maintenance technicians with the same characteristics of in-presence courses.

WEB-FACTORY ACCEPTANCE TESTS

MONITOR YOUR FILLER'S START-UP REMOTELY


With our Web-Factory Acceptance Test (Web-FAT), you can engage in live FAT activities remotely.

A skilled Galdi technician walks you through the filler's start-up procedure. This service includes:

  • Live performance check
  • Complete start-up procedure
  • Packaging and welding validation, as well as dye penetration test
  • Remote training and final report

CONTACT US TO FIND OUT MORE ABOUT OUR SERVICES