Galdi Inc.: Continuous Improvement of Galdi US Support

Through an interview with Christopher Radford, Technical Operational Manager of Galdi Inc., we take a direct look at the growth and developments of Galdi Inc., our dedicated Galdi spare parts and service subsidiary in the US.

If I had to sum it up in a few words, I would say: “Being there – always!”.

The relationship with the US support team begins from installation, or even before, with activities associated with project management.

In fact, I often accompany the customer for the Factory Acceptance Test at our headquarters in Treviso, Italy.

Visiting the headquarters in Italy is a great opportunity to see the “heart” of the production and meet all the people involved in the designing and building our fillers.

The key contacts for filling machine support will always be the technicians of Galdi Inc., who have many years of experience in maintaining filling machines, as well as end-of-line technologies.

To ensure rapid support, Galdi Inc.’s Field Service Engineers are based in strategic areas across the territory to serve the entire American continent.

We strive to have the same technician follow the packaging machines or line throughout its entire service life. This allows for a continuous and trusting relationship with the customer.

We have been managing the supply of spare parts along with Galdi service support for customers in the United States for over 8 years and improved our capabilities for timely response to customers needs.

To support us, the e-Portal for Galdi's spare parts was created to enhance the customer’s experience.

Customers have been quickly adopting this solution and they share it is “user-friendly and very convenient”.

This tool includes online documentation specifically for your filler along with electronic parts diagrams which allow you to search for machine components and place the item directly into a shopping cart to create your order. With a few clicks, the order will be placed with our team and your confirmation along with lead times are returned via email. When needed, Galdi Inc.'s customer service can guarantee next-day shipping for in stock parts throughout the United States.
If a part is not available in the US, we can deliver within 2-3 business days, thanks to a warehouse located on the East Coast that allows for quick and efficient importation from our Italian warehouse.

We are actively committed to ensuring the full availability of “strategic” parts, so that they are always in stock. The goal is to make the branch “full service” through constant warehouse optimization and leveraging knowledge of Galdi packaging machines from around the world.

We continue to evolve our spare parts procurement, anticipating customer needs and providing fast and efficient service.

Of course not. Through maintenance contracts, we can help customers keep their performance at its best and maintain efficient operations consistently.

The US team’s technicians conduct periodic meetings to analyze performance trends and alarms thanks to Galdi’s digital services — particularly MaSH, the platform for remote monitoring and diagnosis of packaging machines.

Since the introduction of MaSH, it is now possible to have a detailed and up-to-date picture of your system’s performance – for both you and Galdi via a phone, tablet or computer. This allows us to see trends and anticipate potential anomalies, contributing to the reduction in TCO ("Total Cost of Ownership").

Significant support also comes from the Italian team, which complements the experience of the US technicians with 40 years of experience in the production of packaging systems and over 800 machines installed worldwide.

For several years now, Galdi has been investing heavily in increasing the resources and services provided by Galdi Inc.

The primary goal is to continuously improve, strengthening the field service roles and the efficiency of the warehouse.

As I mentioned before, in collaboration with US customer service, I am directly working to optimize inventory availability to strategically cover spare parts needs for scheduled maintenance plans and eliminate equipment downtime.

I am personally committed to assuring Galdi Inc. will not only continue to grow in machine installations but will also keep improving the service offered to customers in the United States and all of the Americas.

Galdi will be exhibiting at Pack Expo 2024 - Packaging Trade Show, which will be held in Chicago from November 3 to 6.

The Galdi team and I will be waiting for you at booth LU-7941 to present our latest filling solutions for the food&beverage industry and showcase our new digital services.