TYE is an acronym for "Through Your Eyes". TYE is a remote video-assistance service which sets Galdi’s technician in communication with the Customer’s maintenance staff or operator. The Customer can send images of the machine in real time to Galdi’s technician, who will see the machine in motion.
Everything happens through a software (App) which can be installed on different Android or IOS-based devices such as PCs, tablets or smart phones. The Customer will receive an e-mail containing a link. By simply clicking on the link they will download the App, so that our Help Desk will be able to see exactly what the Customer sees. This tool also allows to share multimedia files including on-screen guides or PDF-format technical documents, or to take pictures and point the mouse to the area the Customer needs to act on to adjust the filling machine.
This Service is thought for all Customers and particularly for those who live far away from one of Galdi’s Service Centers...
Provides more efficient and effective support to those who use the machine. Guarantees average downtime reduction, lower maintenance costs, quick troubleshooting.
TYE is sold in form of a voucher including 10 or 20 conference call sessions. Each session ends as soon as the problem has been solved. This means that every support session might require several calls. A voucher is valid 12 months from purchase.
A 10-ticket voucher costs 2,000€, while a 20-ticket voucher costs 3,500€. If the Customer has already stipulated a Maintenance Contract or stipulates a Maintenance Contract with the TYE formula (including 20 support sessions), the price is 3,000€ for 12 months.